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Support

A person reads every message. Tell us what you were doing and what happened instead, and we can usually answer on the first reply.

Email support

Questions, problems, or a feature you wish existed. Include:

  1. Your Windows version (10 or 11).
  2. Your Neato Echo version: open Settings, choose System, and read Current version.
  3. What you were doing, and what happened instead of what you expected.

If something failed silently, attach a screenshot or the newest file from %APPDATA%\neato-echo\logs.

Email [email protected]

Report a bug

Found something broken? Open an issue on GitHub so it is tracked to a fix, or email it if you would rather not use GitHub.

  1. Say what you did, step by step.
  2. Say what happened, and what you expected.
  3. Add your Neato Echo version and a screenshot if you have one.

Please do not paste passwords or API keys into an issue. Issues are public.

Open a GitHub issue Email it instead

Read the manual first?

Most questions are answered there, from picking a hotkey to why the words came out wrong. Start from the symptom on the troubleshooting page.

Open the manual Common problems