Common problems

Pick the thing that's going wrong. Each page is a single problem with the checks that resolve it, in the order worth trying.

If something is broken rather than confusing, skip ahead to sending us a debug log. It's the single most useful thing you can attach to an email.

Dictation

Meetings

Installing, launching and updating

Models and local transcription

Getting help

Email [email protected]. Tell us your Windows version, your Neato Echo version (Settings → System, under Updates, look for Current version), and what you were doing when it went wrong.

Send us a debug log

If something is failing rather than just confusing, such as dictation producing nothing, a transcription erroring, or audio not being picked up, a debug log usually turns a few days of back-and-forth into a single reply. It's the most useful thing you can attach. Debug mode records what Neato Echo is actually doing, including audio processing, model requests, and system operations, so a problem that's hard to describe becomes something we can read.

1. 1

   Turn debug mode on

   Open Settings, choose System under System, and switch on Debug mode under Debug Logging.

2. 2

   Make the problem happen again

   The log only captures what happens while debug mode is on, so reproduce the issue after switching it on.

3. 3

   Open the logs folder

   Click Open Logs Folder in the same Debug Logging section. The path to the current log is shown there too, under Current log file. Logs live in %APPDATA%\neato-echo\logs.

4. 4

   Attach the most recent log

   Send us the newest file in that folder along with your email.

Debug logs are plain text files, so you can open one and read it before you send it. They're a record of what the app was doing rather than a copy of your notes, though some entries include short excerpts of what was said or generated, commonly the first 100 characters of a transcript or AI response, and in a few cases (like a raw transcription-service reply) up to around 1,000 characters, logged as-is with no redaction. Skim the file before sending, and tell us if you'd rather redact or trim a section. We can work with a partial log.

Switch debug mode off once you've sent the log, since it writes to disk continuously.

• GitHub Issues for reproducible bugs and feature requests, if you'd rather file one
• Getting help for what to include, and where to go for what