Manual Start here
Getting help
How to reach us, what to include so we can fix it fast, and where to report a bug.
Email [email protected]. A real person reads every message.
What to include
Most of the back-and-forth in a support thread is us asking for three things. Send them up front and we can usually answer on the first reply:
Your Windows version
Windows 10 or Windows 11, and which build if you know it (Settings → System → About).
Your Neato Echo version
Open Settings, choose System, and read the number shown under Current version in the Updates group.
What you were doing
The app you were dictating into, the file you uploaded, or the meeting you were recording, and what happened instead of what you expected.
If something failed silently, a screenshot of the error or the relevant part of
your logs helps. Logs live in %APPDATA%\neato-echo\logs. See
Common problems for how to turn on debug logging and
capture the problem.
Where to go for what
| You want to | Go here |
|---|---|
| Ask a question or report a problem | [email protected] |
| File a reproducible bug or a feature request | GitHub Issues |
| Report a security vulnerability | [email protected], and please don't open a public issue |
You never have to open a GitHub issue to get help. It's there because Neato Echo is open source and some people prefer it. Email is the front door.
Privacy
Please don't paste passwords, API keys, or payment card details into a support email. If we need something sensitive to help you, we'll tell you a safe way to send it.
Still need help?
Write to [email protected] with your Windows version, your Neato Echo version (Settings → System), and what you were doing. A person reads every message.